In order to deliver excellent customer service, ILECO III aims for all its employees to develop and enhance the skills in engaging, dealing and handling complaints and inquiries of member-consumer-owners (MCOs). Relative to this, the Cooperative conducted a seminar on Customer Service Soft Skill: How to Overcome Challenges to Excel as an Employee on August 16, 2023 at St. John the Baptist Function Hall, Sara, Iloilo.
Customer service soft skills are important because it equip employees with the desirable behaviors and attitude needed to expertly navigate the ins and outs of their roles as customer service professionals. These skills also enable our frontliners to perform their jobs in a way that produces better results for the satisfaction of our MCOs and stakeholders.
The Resource Speaker for the said seminar is Ms. Rowena Diaz, the Global Training Specialist of AD Nano Company Limited, Bangkok, Thailand.
Employee participants of the seminar learned and acquired new techniques and strategies in performing their duties efficiently and effectively. Teamwork, cooperation and productive time management were also among the key ideas highlighted during the seminar.
This activity is made possible with the unending support of ILECO III BODs and Management Committee headed by our General Manager Atty. James G. Balsomo II.
